Timeframe: Items can be returned within 30 days of the delivery date.
Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.
The following items are non-returnable:
Final Sale Items: Products marked as “Final Sale” or purchased during clearance events.
Intimate Apparel: For hygiene reasons, undergarments and swimwear cannot be returned.
Customized Products: Items that have been personalized or altered.
o initiate a return:
Contact Us: Email our support team at support@dantolavoskie.com with your order number and reason for return.
Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Ship the Item: Send the item to the address provided, ensuring it’s securely packaged.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrec
Processing Time: Once we receive and inspect your return, refunds will be processed within 7-10 business days.
Method: Refunds will be issued to the original payment method used during purchase.
Shipping Costs: Original shipping charges are non-refundable.
We currently do not offer direct exchanges. If you wish to exchange an item:
Return the original item following the return process.
Place a new order for the desired item.
If you receive a damaged or defective product:
Contact us within 7 days of delivery at support@dantolavoskie.com.
Provide photos of the item and a description of the issue.
We will assess the situation and offer a replacement or refund as appropriate.
For any questions or concerns regarding returns and refunds, please reach out to our customer service team at support@dantolavoskie.com.
